Dynamic, service-oriented professional with over six years of experience in the travel industry across three European countries. Experience in business strategy, client relations and project management for B2C and B2B markets. Skilled in managing travel logistics, developing sales strategies, and designing customer-focused websites to drive program sales and engagement online.
About Me
Work Experience
MBestcare | Business Manager (Tour Operator)
Santa Cruz de Tenerife, Canary Islands (Spain)
02/2021 - Current
Built and managed the business strategy in collaboration with the founder, taking responsibility for planning, development, and daily operations to establish the startup’s presence in the Canary Islands travel market.
Drove sales, marketing, and product development with a focus on optimising customer experience and offerings.
Designed, structured and managed the website to encourage sales and increase bookings online.
Achieved over 120 individual sales in the first two years, maintaining only positive review records across platforms like Google, TripAdvisor, and Trustpilot.
Atos / Technical support (IT consulting)
Santa Cruz de Tenerife, Canary Islands (Spain)
11/2019 - 02/2021
Technical support for a client in Germany for software issues to be fixed remotely.
Braathens Airlines / Airline Operations
Stockholm, Sweden
08/2015 - 09/2016
Airlines traffic assistant for Braathens Regional Airlines at Bromma Airport, Customer service: check-in and gate agent using Altea Reservation System.
Education
Wellness Culture; Health, Sports & Tourism (Master's degree)
Sport Science and Tourism Studies
University of Bologna (Italy)
10/2017 - 06/2019
Tourism Management (Bachelor's degree)
ESERP Business School (Spain)
10/2016 — 05/2017
Destination Management (Vocational studies)
Travel Education Centre (Sweden)
09/2013 - 05/2015
Languages
Icelandic
(C2)
Swedish
(C2)
German
(C1)
Spanish
(B2)
English
(C1)
Skills
Business & Management
Web & Technical skills
